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New Supplier Compliance Website is Now Live
As Communicated in the Q1 Supplier Newsletter & the Q3 Supplier Newsletter, Nordstrom is excited to launch our new secure SharePoint Supplier Compliance ( https://nordstrom.sharepoint.com/sites/NordstromSupplierCompliance) site. This site is going live on Wednesday September 6, 2023. This site will run parallel with this legacy site (http://nordstromsupplier.com) for the next several months to ensure all suppliers have access to our standards.
The new site will be a link to critical information about Nordstrom's supplier requirements and strategies. To Access our site you must register as soon as possible using the Account Setup Guide. For additional information check out the FAQs. If after viewing the guide and the FAQs you have any questions or concerns regarding access, please email compliancewebsite@nordstrom.com. NPG Suppliers needing access to the NPG pages can reach out to SourcingSupplierMgmt@nordstrom.com.
Drop Ship Onboarding - 2023 DSCO Activation Freeze
Nordstrom Effective November 6, 2023 - Drop Ship partners that have not completed the drop ship onboarding process will not be eligible for DSCO account activation until January 2, 2024. Drop Ship partners in the onboarding process may continue to progress during the freeze, however, their DSCO account will not be activated until the freeze is lifted.
Vendors in the drop ship onboarding process can reach out to Drop Ship Onboarding (dsonboarding@nordstrom.com).
WCOC Update Default DC Change
Nordstrom is continuing our journey to further implement WCOCs (West Coast Omni Center) pursuit of Direct Receiving and we are sharing new updates to WCOCs DC location to simplify Supplier Routing Expectations.
WHAT IS CHANGING: Effective
September 20, 2023
the primary default warehouse for store 584 will change from DC 935 to DC 584. This is a logical change only. The physical address is remaining the same:
490 Columbias Avenue
Riverside, CA 92507
WHAT SUPPLIERS NEED TO DO:
Work with your EDI team & EDI Provider to update mapping for the store 584 from DC 935 to the new primary DC # DC 584 for approved POs after
09/20/23. For additional information on the changes and their impact for suppliers click
here.
|
POs APPROVED PRIOR TO 9/20 |
FUTURE POs APPROVED 9/20 OR LATER |
| PO Status |
WITH
Shipping Activity |
NO
Shipping Activity |
9/20/23 & Later |
| Supplier Action |
NO ACTION
Existing POs should ship to using existing default DC 935 |
ACTION
Update Ship-to location from
DC 935 to DC 584 |
Note Approved POs are POs that suppliers have received either the EDI 850, or if it is a non-EDI PO the PO, in PDF format (not excel worksheet); these changes will be posted in the Routing Guide closer to the effective date.
Questions regarding this update can be directed to your Merchandise or Brand Specialist
Offset Fees Inquiry Intake Form
As Communicated in the Q3 Supplier Newsletter, Offset Fees will begin using the Offset Fee Template as the intake form to help improve Nordstrom's response time and ensure supplier questions and concerns are clear to our research team.
Effective September 1, 2023 suppliers are requested to use the template for any and all Offset Fee inquiries. After a 3-month transition period we will begin requiring the form for all inquiries and disputes.
Routing Update - Store Default DC Realignment
As Nordstrom continues our journey to improve speed to customer and better serve our
Southern California market, we are updating the routing expectations for 3 Nordstrom
Store & 5 Rack Store Locations.
WHAT IS CHANGING: Effective
August 16, 2023
stores 161, 164, 341, 345, 352, 354, 358 & 384 will change its primary DC location from DC 499 to DC 399.
WHAT SUPPLIERS NEED TO DO:
Work with your EDI team & EDI Provider to update mapping for the stores listed above from DC 499 to the new primary DC location DC 399 for approved POs after
08/16/23. For additional information on the changes and their impact for suppliers click
here.
|
POs APPROVED PRIOR TO 8/16/23 |
FUTURE POs APPROVED 8/16 OR LATER |
PO Status
|
WITH
Shipping Activity |
NO
Shipping Activity |
August 16, 2023
and Later |
Supplier Action
|
NO ACTION
Existing POs should ship to existing default DC 499 for the stores listed above |
ACTION
Update Ship-to location from
DC 499 to DC 399 for the stores listed above |
Note Approved POs are POs that suppliers have received either the EDI 850, or if it is a non-EDI PO the PO, in PDF format (not excel worksheet); these changes will be posted in the Routing Guide closer to the effective date.
Questions regarding this update can be directed to your Merchandise or Brand Specialist
Canadian Vendors
Are you a Canadian Vendor? Visit Service Provider/Non-Concession Merchandise Vendor FAQs.
Mis-Ship Offset Fees
As Communicated in the Q1 Supplier Newsletter & the Q2 Supplier Newsletter, Mis-Ships continue to impact the speed of goods flowing through our Distribution network.
Routing Merchandise to the agreed upon Supply Chain Facility is an industry standard compliance
expectation. Nordstrom historically charged for mis-ships via freight charges to cover the additional cost of redirecting product to the intended locations. Effective May 22, 2023, Nordstrom has moved the mis-ships from freight to expense offset fees to better partner with our suppliers on this non-compliance. Suppliers can find details on these charges in our Expense Offset Fee Policies.
Retail Reticketing Offset Fees
As Communicated in the Q1 Supplier Newsletter, it has long been a compliance expectation for goods requiring retail to have the Nordstrom and Nordstrom Rack Selling Retail as reflected on the EDI 850. Shipments / POs arriving on or after April 1, 2023 will be eligible to receive expense offset fees for Retail Reticketing violations, as published December 2020. They will start to book to the AP Portal starting April 25, 2023. Please see Ticket Standards for all retail guidelines.
Routing Guide Updates
Volume Load (FTL) Shipments
Contact volumeload@nordstrom.com scheduling at least 72 hours prior to your requested ship date (weekends excluded) for instructions. Any requests sent after 12:00pm (local standard time for origin ship state) will be considered received on the following business day. Same day pickup requests will not be accepted. Suppliers will fill out our Nordstrom Request Form with shipment details for scheduling.
Less-than-Truckload (LTL) Shipments
Contact
LTL@nordstrom.com scheduling at least 48 hours prior to your requested ship date (weekends excluded) for instructions. Any requests sent after 12:00pm (local standard time for origin ship state) will be considered received on the following business day. Same day pickup requests will not be accepted. Suppliers will fill out our Nordstrom Request Form with shipment details for scheduling.
Updated Routing Instructions:
April, 24, 2023 update include: DC, DE, MD, ME, NY Upper, PA & RI
States for May 8, 2023 update include: ID, Northern CA, NV, OR & WA
States for May 22, 2023 update include: AL, AR, GA, NV, OR, SC, TX & UT
States for
June 5, 2023 update include: AK, CO, FL, ID, IL, IA, KS, LA, MA, MN, MS, MO, MT, NE, NH, NM, NC, ND, OK, SD, VT, VA, WA, WV, WI, and WY
Please review the letter notification here
To schedule an LTL load pick up, please email
LTL@nordstrom.com
- Cartons are to be palletized into the trailers
- Same day pick up requests will not be scheduled
- Shipper will provide the shipping documents
- Nordstrom provided BOL number will be used for shipment reference at pick up and shipper must use this number as their BOL number on the shipping documents
Additional Updates - New Stores Added for Fall Openings 2023:
-
DC 89: 417, 485, 497
- DC 299: 200, 217, 620, 691
- DC 399: 414, 491
- DC 499: 400, 402, 440
- DC 799: 686
Section 2 of Routing Guide:
Added LTL (Less than Truck Load) Shipment sub-section
Routing Guide Reminders:
Supplier must contact NorCon at least 1 day prior (weekends excluded) to ship date for pickup and PO verification and 3 days prior if over 8 pallets (see below). Submit your pickup request by 2pm EST in order to receive your pickup confirmation by 3pm EST (see NorCon carrier page) Same day pickup requests will not be accepted.
NorCon pickup: 1-8 pallets can be next business day pickup. If over 8 pallets/10,000 lbs. contact NorCon at least 3 business days prior to your requested ship/pickup date to arrange for a 53 foot pickup trailer. Submit your pickup request by 2pm EST in order to receive your pickup confirmation by 3pm EST (see NorCon carrier page). POs must be valid on actual pickup day.
Review updated Routing Guide here.
San Bernardino Fulfillment Center (SBFC) Offset Fees
Nordstrom expects shipments to all locations to follow the published Compliance Standards. Non-compliant shipments arriving at SBFC (FC 879) will incur expense offset fees beginning March 6th, 2023. Note there are no changes to the compliance standards set forth on this site, Nordstrom is just now exercising its ability to charge for non-compliance at SBFC similar to our other sites.
When will the change occur:
- Shipments / POs arriving on or after March 6, 2023 will be subject to expense offset fees for compliance violations
Nordstrom Supplier Quarterly Newsletter
We are excited to release Quarter 4 newsletter that will provide relevant updates, need-to-knows and key decisions from Nordstrom. We use this forum to inform you of any changes that may impact Supply Chain Operations, including Compliance, to accomplish the unified goal of increasing the speed of goods that our customers love, getting them closer and faster than ever before to the right selling locations.
We encourage you to share the information in this Newsletter with your internal partners as applicable to ensure awareness and drive readiness to support.
FOURTH QUARTER COMPLIANCE FOCUS:
- RFID TICKETING - CURRENT UPDATES
- SUPPLIER WEBSITE LIVE
- OFFSET FEE INQUIRIES INTAKE
- NEW RACK STORE LOCATIONS AND ROUTING
Mid-West Fulfillment Center (MWFC) Becoming Omnichannel FC
Effective February 21, 2022 the MWFC is expanding to become an Omnichannel Fulfillment Center.
WHAT IS CHANGING: MWFC 808 (sales & inv loc) will become MWFC 599 Omnichannel (inv loc only). 808 will no longer have inv but will remain the selling location.
WHAT SUPPLIERS NEED TO DO:
Please work with your EDI team & EDI Provider to update mapping from location 808 to 599. For additional information on the changes and their impact for suppliers click here.
RFID
As of August 2021, Nordstrom requires supplier to ship, for most product types, with RFID tags. See the left sidebar under Supplier Standards for our Ticket Standards or click
here. For updated RFID ticket dimensions, click
here
NOTE: Rack Shoes shipments delivered after April 1st, 2024 require RFID ticketing. Drop Ship product sold after April 1st, 2024 must be RFID ticketed.
RFID Testing is mandatory and is preformed by Auburn RFID Lab. For more information
see page 5 of the Ticket Standards.
MONTHLY REVISION ARCHIVE: Nordstrom provides 6 months of archives from the landing page announcements and revisions for suppliers to review. To access click here.
UPDATED NOVEMBER 17, 2023
NOVEMBER REVISIONS
- TICKET STANDARDS: Expanded the RFID requirements scope to include all product provided by Drop Ship; Also expanded RFID requirements to Rack Shoes - Removed Rack Shoes exclusion to the in-Scope Table A, Added an RFID requirements section specific to Rack Shoes, Added a reference to the specific Rack Shoes requirements in the EPC encoding section; Added the ISO 7000-3010 RFID logo as a formally accepted alternative to the EPC logo; Adjusted Phrasing of the RFID testing requirements
- Q4 NEWSLETTER: Nordstrom has published Q4 2023 Newsletter - Topic RFID Updates; Supplier Website Live' Offset Fee Inquires Intake form; New Rack Store Locations & Routing
- PACKAGING & LABELING STANDARDS: Clarified when to inquire on exemption for overweight and or oversized cartons
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