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Quality & Manufacturing

For over 100 years, Nordstrom's business philosophy has been based on providing the best possible service, selection, quality and value. From the beginning, quality has been a cornerstone of the way we do business. We recognize that providing 'quality' is a continuous process that does not end with the shipment of product to our stores, but must include the customer's total satisfaction with every purchase.

Nordstrom Product Group (NPG) is committed to working with agents, manufacturers and factories to ensure our customers obtain quality private label merchandise. NPG Internal teams; Product Developer, Technical Design, Quality and Product Integrity, with the help of our external Agents and Third Party Inspector programs, support our quality by communicating expectations and standards for all private label products, an analyzing customer returns and complaints.

 
Final Random Inspection Forms
Bureau Veritas (BV)
Inspectors Approved for NPG (includes: Approved Agent, Supplier Training Program and Off-the-Line (OTL) Suppliers Forms)

Repairs

Seconds Policy

Jobbing/Reselling:
Best Practices:

NPG has the following documents available for our manufacturers to use to what we consider best practices in the industry.