Nordstrom Reference Documents

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  • To send email to any of the Nordstrom Supplier teams, please use the form on this webpage.
    • Required fields are indicated by an asterisk ("*")
  • Please note that all inquiries about non-compliant EDI charges must be submitted via email within 60 days using offsetfees@nordstrom.com
  • To talk to a Nordstrom representative about other Supplier Compliance issues, you may call the toll free Nordstrom Supplier Compliance Hotline (1-877-444-1313) between the hours of 8:00 AM and 4:00 PM Pacific Standard Time, Monday through Friday:
    • For Nordstrom Floor Ready Management, select option 1
    • For Nordstrom EDI Setup (non-technical EDI Setup), select option 2
    • For Nordstrom EDI Group (EDI Technical Support, FA Ack., Missing PO), select option 3
    • For Nordstrom Transportation, select option 4.
      • Questions specific to the Routing Guide, select option 1
      • Questions specific to Volume Load Pickups, select option 2
      • Questions specific to Freight Agreements, select option 3
      • Questions specific to Freight Chargebacks, select option 4
    • For Nordstrom Accounts Payable, select option 5
    • For Nordstrom Customs Compliance, select option 6

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EDI Group (technical)
EDI Invoicing
Floor Ready Merchandise
Expense Offset Fee Inquiry

Nordstrom EDI Setup (non-technical)
Transportation
Supplier Toolkit
Feedback

Name*  Company* 
Supplier  Supplier No. 
Vendor No.*  Chargeback No.* 
Phone*  Email* 
If this query is regarding an ASN, please provide the ISA# and the 997 ISA# in your message.

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