Welcome to Nordstrom Supplier
This website contains important information about Nordstrom's partnership strategies and requirements. For new vendors or vendors new to using our website, please review the Supplier Compliance deck which contains helpful navigation for this site. The information on this website is updated regularly and can change without notice.

Questions regarding expense offset fees or other deductions please refer to the Supplier Resources & Contacts document to identify and expedite your inquiry to the correct Nordstrom team.

For shipping and invoicing to Nordstrom stores in Canada, please visit www.nordstromsuppliercanada.com.
News & Updates

Last Updated: June 5, 2018

Effective July 1st, Nordstrom will no longer be sending bi-monthly Offset Fee Summaries. The Portals (https://portal.nordstrom.com) AP Vendor Inquiry will be your first point of contact for researching offset fees just as it is for other payment/deduction information. There continues to be a 60-day limit on inquiries for expense offset fees, this window begins on the offset fee document date;  Inquiries will still be sent to Nordstrom Supplier Offset Fees generic mailbox:nordsupofffees@nordstrom.com.

May 2018 Revision Highlights

  • Updated Store Address List: Removed store 23 (closed April 6), updated address and name for relocation of store 332
  • Updated Routing Guide, Section 8 Store/DC List:  Removed Store 23 (closed April 6); Added virtual stores 141 (TC Cedar) & 142 (TC NPG) for FC 599 and updated relocated store 332s name
  • Updated Supplier Resources & Contacts: All pages formating; On the Document Description Mapping list updated document code 'NA' to Unuseable ASN from Missing ASN.  Clarified some of the other doc type descriptions (SX, NI, NY, NZ, NN and NQ), deleted from this list SG, SF and SE that are no longer used
  • Updated News & Updates notating supplier bi-monthly summaries will be discontinued and to use the AP Vendor Inquiry on the supplier portal as the first point of contact
  • Supplier Compliance navigation pdf and Business Basics made updates reflecting the portal being the first point of contact for expense offset fee research; also noted that the 60-day inquiry window begins on the offset fee document date
  • Updated Ticketing Standards Section 1, sub-section FLS Standards: Call out Dept. 575 is a cosmetic department that needs retail


June 2018 Revision Highlights

  • Business Basics, Section 1, sub-section Nordstrom Supplier Compliance Hotline: Updated Option 2 removing FA research and Missing PO and moved these to Option 3. sub-section Nordstrom Partnership Guidelines, updated veribage, please review
  • Routing Guide, Section 5, Carrier Pages: moved around order to be more user friendly.  Sub-section 8, Added to Nordstrom.com new Beauty FCs located at DC 499 (store 489) and 699 (store 659)
  • Packaging and Labeling, Section 3 Carton Label Requirements: Added Note that Jewelry departments 89, 589 and 696 for both EDI and Non-EDI Orders require a packslip
  • Ticket Standards, Section 1, sub-section Retail Price: updated Cosmetic Departments that require a retail (removed 546 and 576)
  • N.com Carton Providers: Added email to Absolute Packaging


Questions regarding any of these changes can be sent to Nordstrom Floor Ready by clicking Contact Us & Resources and then selecting 'Feedback' from the 'Send To' options list.