To ensure you are directing chargeback inquiries to the correct department, please reference Supplier Resources and Contacts list for the correct department with the correct chargeback code. This will expedite your response from the correct team.
Please include your vendor number & document number in the subject and/or body of the email.
For attached contact list, click here
NORDSTROM SYSTEM UPDATES & IMPACTS - BEGINNING JANUARY 31, 2021
Nordstrom is modernizing our merchandising and accounts payable system platforms to enable a simplified and standard ecosystem across all of our channels. Our supplier community is a vital component of this change. With this change there are new vendor requirements for invoicing, as well as impacts to EDI and reporting. Please review attached details for awareness and actions needed to support a smooth transition with minimal disruption.
For attached details, click here
ROUTING GUIDE UPDATES
As of October 15, 2020, all vendors looking to ship merchandise to NRHL/Hautelook will be following the routing instructions available in the Nordstrom Routing Guide. Please carefully read through the instruction guide for your state of origin to schedule pickup and delivery to our facility.
Should you have any further questions, please send a new email to firstname.lastname@example.org with the subject line
NRHL Routing Assistance Needed - [PO Number]. Failure to input the correct subject line may result in delays in routing support.
Shipping compliance standards and offset fees will adjust to market rates. Nordstrom requires all suppliers to ship in alignment with retail industry standards including packaging, labelling, ticketing and usage of electronic documents (EDI). Non-Compliance
adjust to market rates effective
December 1, 2020.
For additional details on Nordstrom Compliance Updates, click here
- Further RFID program details will be released in February 2021. It is our expectation for supplier to begin shipping with RFID tags during 2021. To allow our vendor partners ample to time to source and apply the appropriate tags in an economical manner, compliance requirement enforcement on RFID ticketing will begin during the second half of 2021 (approximately August 2021)
- If you are currently ticketing for other retailers, please begin ticketing for Nordstrom.
- For additional details on RFID Requirements in 2021, click here
- For updated RFID ticket dimensions, click here