Welcome to Nordstrom Supplier Compliance
This website contains important information about Nordstrom's partnership strategies and requirements. For new vendors or vendors new to using our website, please review the Supplier Compliance deck which contains helpful navigation for this site. The information on this website is updated regularly and can change without notice.

Questions regarding expense offset fees or other deductions please refer to the Supplier Resources & Contacts document to identify and expedite your inquiry to the correct Nordstrom team.

For shipping and invoicing to Nordstrom stores in Canada, please visit www.nordstromsuppliercanada.com.
News & Updates

Last Updated: May 22, 2018

Effective July 1st, Nordstrom will no longer be sending bi-monthly Offset Fee Summaries. The Portals (https://portal.nordstrom.com) AP Vendor Inquiry will be your first point of contact for researching offset fees just as it is for other payment/deduction information. There continues to be a 60-day limit on inquiries for expense offset fees, this window begins on the offset fee document date;  Inquiries will still be sent to Nordstrom Supplier Offset Fees generic mailbox:nordsupofffees@nordstrom.com.

April 2018 Revision Highlights

  • Updated Hanging Standards Section 2, Sub-Section Merchandise Required to be Shipped on Hangers for Nordstrom.com & NRHL: Removed Dresses from Matrix already covered under Beads, Sequins & Pleated (Fully) Garments: Dresses, Gown & Tops; Clarified that Reserve Stock orders should never have hangers and should ALL be shipped flat without hangers, individually polybagged with the retail ticket facing up for viewing / scanning
  • Updated Packing Standards Section 1, Sub-Section Bulk Pack Orders updated pre-allocation store information
  • Updated Ticket Standards Section 2, Sub-Section Rack Ticket Samples added new verbiage tickets must use instead of 'Compare At' now to be 'Comparable Value'; also clarified the % savings should be always rounded down (i.e. 24.7% savings should be rounded down to 24%).  Section 4, Sub-Section Return Hangtags added Rack Dress Dept. 162 and Sub-Section Approved Ticket Providers by removing RER from list as they are now part of FineLine; Sub-Section Tagging Barbs / Bones / Bullets added picture examples
  • Updated Routing Guide Section 8 Store/DC List adding Nordstrom to the Ship to Address for DCs (i.e. Ship to:  Nordstrom DC 89); 4-27-18 Updated Section 6, Sub-Section Pennsylvania: made updates to zip codes


May 2018 Revision Highlights

  • Updated Store Address List: Removed store 23 (closed April 6), updated address and name for relocation of store 332
  • Updated Routing Guide, Section 8 Store/DC List:  Removed Store 23 (closed April 6); Added virtual stores 141 (TC Cedar) & 142 (TC NPG) for FC 599 and updated relocated store 332s name
  • Updated Supplier Resources & Contacts: All pages formating; On the Document Description Mapping list updated document code 'NA' to Unuseable ASN from Missing ASN.  Clarified some of the other doc type descriptions (SX, NI, NY, NZ, NN and NQ), deleted from this list SG, SF and SE that are no longer used
  • Updated News & Updates notating supplier bi-monthly summaries will be discontinued and to use the AP Vendor Inquiry on the supplier portal as the first point of contact
  • Supplier Compliance navigation pdf and Business Basics made updates reflecting the portal being the first point of contact for expense offset fee research; also noted that the 60-day inquiry window begins on the offset fee document date
  • Updated Ticketing Standards Section 1, sub-section FLS Standards: Call out Dept. 575 is a cosmetic department that needs retail
Questions regarding any of these changes can be sent to Nordstrom Floor Ready by clicking Contact Us & Resources and then selecting 'Feedback' from the 'Send To' options list.