Welcome to the Nordstrom Supplier Website
This website contains important information about Nordstrom's supplier strategies and requirements. For new vendors or vendors new to using our website, please review the Supplier Website deck which contains helpful navigation for this site. The information on this website is updated regularly and can change without notice.

Questions regarding expense offset fees or other deductions please refer to the Supplier Resources & Contacts document to identify and expedite your inquiry to the correct Nordstrom team.

For shipping and invoicing to Nordstrom stores in Canada, please visit www.nordstromsuppliercanada.com.
 
News & Updates

LAST UPDATED MAY 14, 2019

Nordstrom.com Suppliers: Nordstrom.com POs going forward will no longer start with a '0'. While there will be residual POs with the leading '0', new POs will not.  Suppliers will need to read their SDQ segment on their EDI 850 and utilize the Store / DC List in Section 8 of the Routing Guide. 

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NORDSTROM + OPENTEXT | GXS ACTIVE INTELLIGENCE PARTNERSHIP NOW LIVE

 

Nordstrom has implemented phase 1 of our OpenText | GXS Active Intelligence (AI) portal.  This phase is all about validating EDI data.

 

This new tool monitors EDI documents being received from our trading partners as well as sends out email alerts when the data contains mapping / formatting issues (during phase 1 suppliers will not be going into the portal as they will only be receiving email notifications). It is important to read and act quickly to these email notifications, resubmitting data when necessary; if this is done prior to your shipment being received at our warehouses, errors could be caught before they become issues in our supply chain. Expense offset fees may still apply If it cannot be resubmitted, is not done timely for that order or there are additional discrepancies; however suppliers still need to take the opportunity to fix the issue(s) for future orders.  

 

We are happy to partner with our valued suppliers and OpenText |GXS to help improve product flow through our facilities with the added benefit of reducing or eliminating EDI expense offset fees.

 

Phase II will be expanding our portal service with deduction management for expense offset fees; phase II implementation will be announced at a later date.

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APRIL 2019 REVISIONS

  • NRHL AP 101: Made additional updates to the contact information for AP Import
  • Business Basics: Section 1, Sub-Section Nordstromrack.com | HauteLook (NRHL) - updated contacts for NRHL invoicing and payments; Section 4, Sub-Section Return Hangtags - Added note 'After initial setup any changes to your EDI (both in-house or 3rd Party) must be communicated immediately to EDI Setup at edisetup@nordstrom.com'; Section 4, Sub-Section NRHL Invoice & Payments - updated contact information; 04-19-19 corrected email for EDI Setup on page 14
  • Ticket Standards: Section 4 - There is a new FLS dress return hangtag, added picture and item order # 14203, removed Dept. 39, 134 & 520 and please note we added Dept. 701 & 614 to departments that require the return hangtag effective immediately. 04-24-19 Sub-Section Rack Ticket Samples fixed Rack Jewelry Label Example updating 'compare at' on ticket to correct wording 'comparable value'
  • Store Address List: Updated Address for Store 33 Relocation (opens 4-11-19); removed stores 628 & 766 (contact your merchant if you have orders for these stores); Store 162 (Fall 2019) address confirmed and added to list; 04-19-19 Store 538 (Fall 2019) address confirmed and added to list. 04-24-19 Updated Store 283 to correct street address was 12401 should be 12441
  • Routing Guide: Section 8 Sub-Section Store / DC List Removed stores 628 & 766 (contact your merchant if you have orders for these stores). 04-24-19 made spelling and grammatical updates only
  • Contact Us & Resource page: Under Contact Us added email for supplier to use to make compliance contact updates.  Added a selection to send a web email for Returns Address Update
  • Supplier Resources & Contacts: Updated email contact from apclaims@nordstrom.com to vfmclm@nordstrom.com; 04-19-19 Updated email contact from advcoop@nordstrom.comvcoop@nordstrom.com">advcoop@nordstrom.com to apafnd@nordstrom.com please begin using immediately
  • Supplier Quick Start: Removed reference to small SKU runs from Reserve Stock and Nordstrom.com & NRHL
  • Landing Page Note: Nordstrom.com POs will no longer have a leading '0'; suppliers will need to utilize the SDQ segment on their EDI 850 and the DC/Store page in Section 8 of the routing guide
  • Packing Standards: Section 1, Sub Section Packing Merchandise noted certain merchandise areas require hanger insertion and see the Hanging Standards; Sub Section Store Pack Orders noted not to individually polybag; Sub Section Bulk Pack Orders noted Men's soft goods with the exception of suiting must be individaully polybagged; Section 2, Sub Section Polybags noted Men's Bulk (soft goods) should be polybagged.  This has always been a requirement but needed clarification

 

MAY 2019 REVISIONS

  • Supplier Standards: Updated all documents removing VICS terminology where appropriate and changed to GS1 US and added updated links
  • Routing Guide: Removed VICS terminology where appropriate and changed to GS1 US and added updated links; Section 8, Sub-Section Store/DC Lists, moved 156 do bottom of 399 Store List; removed closed store 632. 05-14-19: Section 5, Sub-Sections A. Duie Pyle, Oak Harbor Freight, UPS Freight - LTL and XPO Logistics - Updated 3rd Party Auditor from Veraction to TRAX; Section 8, Sub-Section NordstromRack.com | HautelLook - Updated DC 559's address and phone extention and removed DC 579
  • Addresses List: Updated Store 156 with address to DC 399, no shipments should be shipped directly to LOH 156.
  • Notice of Disclaimer on left sidebar updated to Legal Disclaimer and simplified the wording
  • Business Basics: Section 1, Sub-Section Nordstrom Partnership Standards, removed from document and added a link on the left sidebar under Supplier Standards
  • NRHL Drop Ship Manual: Reformatted document; updated Accounts Payable email attribute on page 14
  • NRHL PO Terms & Conditions: Removed; NRHL POs will use Nordstom PO Terms & Conditions going forward

 


Questions regarding any of these changes can be sent to Nordstrom Floor Ready by clicking Contact Us & Resources
and then selecting 'Feedback' from the 'Send To' options list.